If you have questions about hiring a professional carpet cleaning company, or about professional carpet cleaning in general, then you have come to the right place! Just browse through some of our Frequently Asked Questions below. If you have any additional questions, please do not hesitate to contact us.

What are some of the key health benefits of carpet cleaning?

When your carpets are cleaned using the CitruSolution Carpet Cleaning Process they are more than just clean. Our cleaner contains a natural occurring citrus product extracted from the peels of oranges, lemons, and grapefruit, d-Limonene. D-Limonene has been proven to destroy dust mites and many other common allergens that can cause respiratory distress.


Most Americans spend 90% of their time indoors. Levels of pollutants may be 200% to 500% higher indoors than outdoors, even in cities with a lot of air pollution. The indoor air is full of harmful pollutants. Dust mites thrive on the gunk deep down in the carpet. It is invisible to the eye, but very apparent to the lungs.

Every time someone walks across the carpet, the pollutants are released into the air. It can stay airborne for an hour or more, so that the average home will always have these particulate in the air. This is especially harmful to those with allergies. This is why we believe carpet cleaning is foremost a health issue, secondarily an appearance issue.

Do you have any tips for dealing with dust mites?

Dust mite allergens can affect us all. They can be harmful to the young, old, infirm, and everyone in-between. Major universities, health organizations, and the EPA warn us against the harmful effects of exposure to dust mites, and their allergens. Dust mites have a significant role in many asthma cases, and are a factor in hay fever and various other allergic ailments. Most people in homes across America and the world share their environment with common house dust mites. They are microscopic Arachnids, and members of the same family as spiders and ticks.

Dust mites main diet consists of human skin that we all slough off naturally every day. Dust mites live in our carpets, clothes, furniture and bedding. Most homes have literally millions of these creatures, both alive and dead. So it’s not surprising that most household dust consists largely of human skin, living and dead dust mites, old dust mite skins, and dust mite feces. UGH!

What can we do about it? There are many steps we can all take to help eliminate dust mites, and make our homes healthier places to live.

  • Clean your carpets! CitruSolution is a natural anti-allergen. CitruSolution contains d-Limonene, a naturally occurring extract of citrus peels. d-Limonene has been proven to destroy Dust Mites and many other common allergens that cause respiratory distress.
  • VACUUM, VACUUM, VACUUM. We can’t stress this enough. When you vacuum your carpets you remove live and dead dust mites, and also their source of nourishment: dead skin.
  • Reduce the humidity in your home. Dust mites cannot drink, so they can only live in humidity higher than 50%, and they thrive in humidity over 70%.
  • Clean your bed linens often – in hot water – at least once a week.
  • Vacuum your kitchen and hard surface floors at least once a week.

Of all the carpet cleaners in Wilmington, why CitruSolution?

Our product and process is a cleaner, healthier, and overall more effective way to clean and protect your carpet. Our CitruSolution is combined with an antimicrobial to provide a natural way to provide allergy relief, reduce mildew, and fight dust mights. We are effective against all manner of stains and carpet wear, and we don’t leave your carpet soapy, sticky, or laden with chemicals. Add that to our guarantee to NEVER add hidden fees or charges, and that’s why we are the most trusted carpet cleaning company in Wilmington, NC.

Why is CitruSolutions of Wilmington the best choice for cleaning pet stains?

Unfortunately, our pets don’t always share our appreciation of clean carpets (but we love them all the same). CitruSolution’s powerful dry cleaning fluid process with antimicrobial solution eliminates 99% of bacteria and germs. It also leaves your carpets smelling citrusy fresh, and eliminates urine smells and deters pets from repeat accidents. Of course, carpets need attention, just like your pets. That’s why between our recommended 2x/year visits be sure to vacuum 2-3 times a week and regularly empty your vacuum bag. If your pet has an accident in need of immediate attention, spot clean your carpet with a 50/50 solution of white vinegar and water. Allow the area to dry and then finish with our CitruSpotter Carpet Stain Remover, free every time your favorite Wilmington carpet cleaner comes to the rescue.

How much do you charge? I’d like to get an estimate.

We are competitively priced and the best, most trusted carpet cleaner in Wilmington. Please contact us for a guaranteed quote. We do NOT charge extra for spots, stains, heavily soiled areas, berber, or wool. We NEVER add charges for extra solution, extra time, extra service- anything. The price is the guaranteed cost for full service. We take pride in a job well done, and measure our success by happy customers.

My parents are coming in for the Azalea Festival, and suddenly I have spots reappearing in my carpet- why? What do I do?!

Spots reappearing typically are caused by one of a couple culprits. Either something sticky on your carpet is attracting debris and dirt, usually an off-the-shelf foamy or soapy spot cleaner. Resurfacing spots could also be caused by the soapy carpet cleaning products used by our competitors. They might even use extra soap to try and remove the stain, which ultimately only makes the problem worse. They also use tons of water, which helps wick up stains buried in your carpet. Though it rarely happens, if a stubborn spot returns after we’ve left, you can just remove it with the bottle of Citrus Solution we leave at every visit. Perfect for prepping yourself for any Tar Heel State event that comes your way.

I love it here, and plan on staying in Wilmington for awhile – How do I extend the life of my carpet?

The best thing you can do is vacuum, ideally twice a week. Vacuuming removes abrasive soils and other objects from wearing down your carpet fiber. Also, avoid soapy and foamy spot cleaners and cleaning processes that leave sticky residue behind. Using conventional steam cleaning techniques is tantamount to shampooing your hair and not rinsing out the soap. That’s why we recommend our exclusive dry cleaning fluid process. Our carpet cleaning solution is based on the power of d-limonene, the environmentally friendly solvent made from natural citrus rinds. Nothing cleans or degreases like our formula, or smells so great!

Do you move furniture when you come to clean my carpet?

We request that you please move everything in an area you want cleaned. It’s a liability for us to move your property, though we are more than happy to help move one or two items if you need a hand. Also, since our process involves 3 steps, that means we’d need to move items a total of 4 times. We recommend moving items to a room not being cleaned, like a kitchen.

Do you recommend Scotchguard?

We do not, mostly because it’s an “up-sell” that can cost even more than the cleaning, and many people we’ve talked to in Wilmington are unhappy with the results. With every visit, we provide a bottle of our proprietary citru spot cleaner, that will take care of anything that happens between our visits.

Why is there a dark area along my baseboards and closet doors?

This condition, known as “air infiltration” is caused by your carpet literally filtering the dirt out of the air in your house. Sealing your airducts or setting up air filters should reduce this effect.

What’s the best off-the-shelf spot cleaner?

Skip the expensive products, mostly you’re just paying for advertising. Most barely work, and some can even bleach your carpet. If you don’t have any of our Citrus Solution on hand, mix up a 50/50 solution of white vinegar and water. For nail polish stains, use nail polish remover. For red wine spills, use white wine. If you still need help, give us a call and we’d be happy to offer you some per-case advice.

I’ve been seeing “GO ORANGE!” around Wilmington- is that different than going green?

Most everyone goes green. We all care about the environment and our Wilmington community, and we all try to do what we can to support sustainable products and services. We feel, however, that the term “green” is overused, misleading, and often inaccurate. Since our exclusive system includes citrus power that cleans better, dries faster, stays cleaner longer, and smells great – we say Go Orange!

My carpet looks clean, is it?

Did you know that indoor air has 200% to 500% more pollutants than outdoors? Just because you don’t see the dust-mites that thrive deep down in dirty carpets, doesn’t mean they don’t affect your arteries and lungs. Whether you have allergies or not, these pollutants are in the rug and in the air, right where you and your children spend their time. This is why we strongly believe that carpet cleaning is a health issue first and an appearance issue second. Do you only do your laundry when you SEE dirt? The same principle applies to your carpet.

I used CitruSolution carpet cleaning service before I moved to Wilmington, are you the same?

Absolutely. Same product, same process, same fast-drying, best-in-class results. You can expect the identical commitment to excellence, and for us to keep our promise that we will NEVER charge hidden fees or extra charges. The price is the guaranteed price, always.

My friend at Cape Fear Country Club said her son felt better after a cleaning. Is it possible that CitruSolutions Carpet Cleaning can help improve allergy symptoms?

Definitely! We are delighted to frequently hear that our services help people feel better. Shockingly, according to the Allergy and Asthma Foundation of America, 1 in 5 adults and children suffer from allergies. Though no one can remove all allergens from your carpet (despite what competitors claim), carpet cleaning can definitely reduce allergens present in your carpet. As a result, air quality increases and people feel better. The primary ingredient in our solution is extracted from natural citrus peels, and when we add a safe antimicrobial agent, we believe we are the best choice to treat environments for environmental issues that can cause respiratory problems. Stay clean with Citru, stay healthy!

Can you handle carpet cleaning at multi-unit apartment communities?

At CitruSolution we know there is a lot involved in keeping a multi unit community running smoothly. We know it’s a lot of work, but it is a rewarding mission to have a beautiful and smooth running property. We also know it can be a thankless job at times for those who manage communities. Residents and those of you that oversee, volunteer & manage want the best for your communities. At CitruSolution we want to help you in your mission and make your jobs easier.

CitruSolution specializes in carpet and upholstery cleaning of multi unit properties, condominium complexes, apartment complexes, resort properties, student housing, elderly housing, and more. We want to help keep your properties free of all types of grimes and dirt and all the other little extra contaminates that make for an unsightly and unpleasant living experience. The fact is that cleaning your carpets is just smart preventative maintenance. We want to help make the decision to clean, beautify and protect your communities an easy decision and hassle-free experience. It’s what we do everyday. Quality work, great rates & on time service.